Refund Policy

Apex Payroll Services stands behind the quality of our payroll services and consultations. This policy explains when refunds are available and how to request one.

If you are not satisfied with a paid payroll consultation, contact us within 7 days of the consultation and we will issue a full refund of the consultation fee. Consultations cancelled at least 24 hours before the scheduled time are always refunded in full.

Our payroll services are provided with no long-term contracts, so you may cancel at any time by calling or emailing us. If you cancel, billing stops at the end of your current billing period. Fees for payroll runs already processed and tax filings already submitted are non-refundable, as the work has been completed and remitted to the relevant parties.

If you are charged in error, or are charged after a confirmed cancellation, the incorrect charge will be refunded in full.

One-time setup fees are refundable if you cancel before setup work has begun. Once your account setup has started or been completed, setup fees are non-refundable.

To request a refund or cancel a service, contact us by phone or email. Please have your business name and the date of the charge ready so we can locate your account quickly.

Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.